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Welcome to URBN Furniture Company

Our Mission

URBN Furniture Company exists to make shopping for quality modern, contemporary, rustic, and reclaimed furniture and lighting quick, easy, and risk-free. Our passion for furniture has lead us to create a carefully curated collection of new and inspired designs as well as recreations of modern icons. As a customer oriented company, we strongly believe that excellent customer service is the single most important aspect of online shopping and we work hard every day to provide the absolute best service to our customers in a friendly, professional, and straightforward way. At URBN, we are passionate about what we do and we love to share our passion for furniture and lighting with our customers. Talk to us - we are here for you.

Our Story

It all started with a single idea: Customer Service Excellence. Our founder, frustrated with the difficulty of shopping online for quality furniture that actually looks like the images, getting orders shipped quickly without having to followup multiple times, receiving deliveries on schedule, dealing with damage claims, getting in touch with competent and professional customer service representatives, receiving timely answers, and not having to insist to return items that simply didn't work in the space thought there has to be a better way. When he realized there wasn't, he set off to create it. Thus, URBN was born.

The URBN Experience

When you shop at URBNfurniture.com, you are never on your own. Each member of our customer care team has seen, touched, and experienced every product we sell. We can answer any question you may have about any product and trust that our answers are based on first-hand experience. Whether you chat, call, or email us, you can be confident that you will receive a timely and accurate response from a trained and professional customer care representative based in North America. We give our staff the leeway they need to resolve any issue quickly and efficiently by using their common sense with minimal input from management with the ultimate goal of resolving any issue in a single call, chat session, or email. Most of our staff are also online shoppers and we firmly believe in treating our customers the way we expect to be treated. If you think something is not right, we probably agree. Simply let us know and we will fix it. When you need us, we'll be here.

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Contact Us

(866) 661 URBN
Mon - Fri: 10am to 6pm EST
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